Kaizen
Research Use Only. Not for human or animal consumption.

Refund and Returns Policy

Refund & Returns Policy

This policy explains the circumstances under which
Kaizen Peptides may approve a refund, replacement,
or return request for research-use-only compounds
and laboratory materials.



At Kaizen Peptides, we are committed to
supplying properly handled research compounds and
laboratory materials.
Due to the nature of these products, all sales are
generally considered final.
Limited refunds or replacements may be available only
under the specific circumstances described below.

1. All Sales Are Final

Because Kaizen Peptides supplies research-use-only compounds
and laboratory materials, we generally cannot accept returns
once products have been shipped where storage conditions,
handling, or product integrity can no longer be independently
verified.

Returns are generally not accepted for:

  • Opened or used products.
  • Products that have left verifiable storage conditions.
  • Customer errors when selecting or ordering products.
  • Dissatisfaction based on expected product effects,
    outcomes, or performance.
  • Products that were improperly stored, handled, altered,
    or compromised after delivery.

These restrictions help preserve product integrity and
prevent returned laboratory materials from being placed
back into inventory when their handling conditions can no
longer be verified.

2. Eligible Refund or Replacement Situations

Kaizen Peptides may review a request for replacement or
refund when a verified order issue falls within one of the
circumstances below.

Incorrect Item Received

You received a different product from the product listed
on your confirmed order.

Product Damaged During Shipping

The product arrived broken, cracked, leaking, or otherwise
physically damaged during shipment.

Missing Items

One or more products shown on your confirmed order were
not included in the delivered package.

Lost or Undelivered Packages

Claims involving lost or undelivered shipments may be
reviewed on a case-by-case basis when available tracking
information or the shipping carrier indicates that the
package has been lost and cannot be successfully delivered.

To qualify for review, refund or replacement claims should
generally be submitted within
7 days of delivery
or within 7 days of the expected delivery issue becoming
reasonably apparent.

3. Non-Refundable Situations

Refunds or replacements will generally not be issued in
the following situations:

  • Packages confirmed as delivered by the shipping carrier.
  • Packages lost, removed, or stolen after confirmed delivery.
  • Products incorrectly selected or ordered by the customer.
  • Products that have been opened, used, altered, or tampered with.
  • Products showing signs of improper storage or handling
    after delivery.
  • Orders shipped to an incorrect or incomplete address
    provided by the customer.
  • Requests based on expected biological, therapeutic,
    diagnostic, cosmetic, or other unauthorized effects.
  • Products used outside their intended
    research-use-only purpose.

4. How to Submit a Refund or Replacement Request

To request review of an eligible refund or replacement,
contact Kaizen Peptides at:

Email:

support@kaizenpeptide.com

Please include the following information:

  1. Your full name.
  2. Your order number.
  3. Clear photographs of the product and packaging when
    reporting damaged, incorrect, missing, or compromised items.
  4. Photographs of the shipping box and shipping label where
    applicable.
  5. A clear description of the issue with your order.
  6. Any relevant carrier tracking information.

Kaizen Peptides aims to respond to refund and replacement
requests within 24–48 business hours.

5. Shipping Costs

  • Original shipping charges are generally non-refundable.
  • If a replacement is approved because of a verified
    fulfillment error or qualifying shipping damage,
    Kaizen Peptides may cover the reasonable shipping cost
    associated with sending the approved replacement.
  • Shipping charges resulting from customer address errors,
    refused deliveries, or other customer-caused delivery
    issues may remain the customer's responsibility.

6. Product Integrity

Maintaining the integrity of research compounds requires
appropriate storage and handling.
Once an order has left our control, Kaizen Peptides cannot
independently verify every environmental condition during
transportation or after delivery.

For this reason, opened, used, altered, compromised, or
improperly stored products generally cannot be returned
when product integrity or handling conditions can no longer
be verified.

Customers are responsible for promptly receiving shipments,
inspecting packages, and storing products according to the
applicable product information after delivery.

7. Delivered but Not Received

Packages marked as delivered by the shipping carrier are
generally considered delivered unless subsequent carrier
information establishes that the delivery record was
incorrect.

Before submitting a claim, customers should check with
household members, building management, reception areas,
mailrooms, parcel lockers, secure delivery locations,
nearby delivery areas, and the applicable carrier.

Kaizen Peptides is generally not responsible for packages
lost, removed, or stolen after confirmed delivery.

8. Incorrect Shipping Information

Customers are responsible for providing complete and
accurate shipping information during checkout.

Refunds or replacements may not be available when an order
is delayed, returned, lost, or misdelivered because an
incorrect, incomplete, outdated, or otherwise undeliverable
address was supplied by the customer.

Address corrections should be requested as soon as possible
by emailing:

support@kaizenpeptide.com
.

Address changes cannot be guaranteed once an order has
entered fulfillment or shipment.

9. Research-Use-Only Products

Products offered by Kaizen Peptides are supplied strictly
for qualified scientific research, analytical testing,
laboratory analysis, and in-vitro applications.

For Research Use Only.
Products are not intended for human or animal consumption
or use, therapeutic use, clinical use, diagnostic use,
cosmetic use, food use, household use, or any other
unauthorized consumer application.

Refund or replacement requests based on unauthorized use,
expected biological results, or other uses outside the
stated research purpose are not eligible for consideration
under this policy.

10. Refund Processing

If a refund is approved, it may be issued through the
original payment method or another appropriate method
depending on the payment method used and available
processing options.

Processing times after approval may vary depending on the
applicable financial institution, payment processor, or
payment method.

11. Replacement Approval

If a replacement is approved, Kaizen Peptides may ship
the same product or another agreed replacement where
appropriate and subject to product availability.

Approval of one claim does not establish an automatic right
to future refunds, replacements, credits, or reshipments.
Each request may be reviewed independently based on the
circumstances and supporting information provided.

12. Policy Updates

Kaizen Peptides may modify, update, or replace this
Refund & Returns Policy when necessary to reflect changes
in operations, shipping procedures, product-handling
requirements, payment processes, or website policies.

The most current version of this policy will be published
on this page together with an updated revision date.

13. Contact Kaizen Peptides

For refund, replacement, damaged-order, missing-item, or
policy questions, contact:

Company:
Kaizen Peptides

Website:
kaizenpeptides.com

Support Email:

support@kaizenpeptides.com

By placing an order through
kaizenpeptides.com,
you acknowledge that you have reviewed and accepted the
terms of this Refund & Returns Policy.