Shipping Policy

1. Where We Ship

Kaizen Peptides currently ships to eligible addresses within the United States only.

Eligible delivery destinations may include:

• Residential addresses within supported U.S. locations;
• Commercial and institutional addresses;
• Laboratory and research locations;
• Other domestic destinations supported by the selected carrier.

International shipping is not currently available. Customers outside the United States will not be provided with an international shipping option during checkout.

Certain restricted, incomplete, remote, or otherwise undeliverable addresses may not be eligible for all available shipping services.

If an unsupported or incomplete shipping address is submitted, Kaizen Peptides may contact the customer to request corrected information before shipment.

2. Order Processing

Orders are processed after payment has been successfully received or verified and after applicable inventory, address, security, and order-review requirements have been completed.

Orders placed on weekends or U.S. federal holidays may begin processing on the next available business day.

Processing time is separate from carrier transit time.Selecting a faster shipping service does not necessarily accelerate payment verification, internal order review, picking, packing, or fulfillment.

3. Shipping Methods

Kaizen Peptides currently offers domestic shipping using available United States delivery services.The standard paid shipping method is configured as:

• USPS Small Box Flat Rate for qualifying domestic orders;
• Free Shipping for qualifying orders meeting the minimum order threshold.

Available shipping methods may vary depending on the destination, package requirements, carrier availability, and other operational factors.

Estimated delivery timeframes are not guaranteed delivery dates unless a specific carrier-guaranteed service is expressly identified.

4. Shipping Rates and Free Shipping

Applicable shipping charges and available delivery methods are displayed during checkout based on the shipping destination and current shipping configuration.

Orders that do not qualify for free shipping may be charged the applicable USPS Small Box Flat Rate or another available domestic shipping rate shown at checkout.

Applicable taxes or other charges will be displayed separately where required.

5. Shipping Confirmation and Tracking

After an order has been prepared for shipment, tracking information may be sent to the email address provided during checkout.

Tracking information may also be available through the applicable order-tracking or customer-account area where supported.

Tracking records may require additional time to become active after a shipping label has been generated.A “label created” status does not necessarily mean that the carrier has already collected or scanned the package.

Carrier tracking systems are managed by third parties. Kaizen Peptides cannot control the timing or frequency of tracking updates once a shipment has been dispatched.

6. Packaging and Discretion

Kaizen Peptides prepares orders using discreet external packaging designed to protect products during ordinary carrier handling and transportation.

Outer packaging may avoid unnecessary product descriptions or prominent research-compound branding where practical.

Shipping labels, required carrier information, product labels, and legally required documentation or handling markings may still appear where applicable.

7. Product Handling During Transit

Packaging methods are selected to support product integrity during expected transportation conditions.

Unless specifically stated during checkout or arranged separately in writing, standard shipping does not constitute a guaranteed refrigerated or temperature-controlled cold chain.

Customers are responsible for monitoring tracking, receiving packages promptly, inspecting shipments upon delivery, and storing products according to applicable product information.

8. Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable U.S. shipping address during checkout.

Kaizen Peptides is not responsible for delays, returned shipments, failed deliveries, or misdelivery caused by incorrect, incomplete, outdated, or improperly entered address information supplied by the customer.

Address corrections should be requested as soon as possible by contacting: support@kaizenpeptide.com

Please include your order number and the corrected shipping information.

Address changes cannot be guaranteed once an order has entered processing, packing, fulfillment, or shipping.

9. Carrier Delays

Once a shipment has been accepted by the carrier, transportation, sorting, scanning, routing, and final delivery are managed by that carrier.

Delivery may be affected by:

• Carrier transportation and sorting schedules;
• Severe weather or natural events;
• Federal holidays and weekends;
• Seasonal shipping demand;
• Labour or operational disruptions;
• Remote or limited-service delivery locations;
• Incorrect or incomplete delivery information;
• Failed delivery attempts;
• Security or regulatory processing;
• Other circumstances outside our direct control.

A carrier delay does not automatically qualify an order for a refund, replacement, credit, or reshipment.

10. Lost Shipments

If tracking information shows no movement for an extended period or indicates that a shipment may have been lost in transit, contact Kaizen Peptides at: support@kaizenpeptide.com .

Please include your order number, tracking number, delivery address, and a clear explanation of the issue.

Kaizen Peptides may need to open or support an investigation with the applicable shipping carrier.Any replacement, reshipment, refund, credit, or alternative resolution may be considered after the tracking history, carrier information, and circumstances have been reviewed.

11. Damaged Shipments

Customers should inspect packages promptly after delivery.If an order arrives visibly damaged, please contact Kaizen Peptides as soon as possible at: support@kaizenpeptide.com .

Damage claims should include:

• Your order number;
• Your tracking number;
• A clear description of the issue;
• Photographs of the external shipping package;
• Photographs of the shipping label;
• Photographs of the internal packaging;
• Photographs clearly showing the damaged product.

Keep the original packaging, shipping label, internal materials, and affected products while the claim is being reviewed.

12. Delivered but Not Received

Packages marked as delivered by the carrier are generally considered delivered unless subsequent carrier information confirms that the delivery record was incorrect.

Customers should first check with household members, building reception, property management, mailrooms, parcel lockers, neighbours, secure delivery areas, and the applicable carrier.

Kaizen Peptides is generally not responsible for packages lost, removed, or stolen after confirmed delivery.

13. Returned or Refused Shipments

A shipment may be returned because of an incorrect or incomplete address, failed delivery attempts, recipient refusal, an unclaimed shipment, carrier restrictions, or another delivery issue.

Returned or refused shipments are not automatically eligible for a refund.

Additional shipping or carrier charges may apply before an order can be reviewed for reshipment.

Due to product-handling and research-material requirements, Kaizen Peptides may be unable to restock or reship certain returned products.

14. Shipping Restrictions

Kaizen Peptides reserves the right to refuse, hold, modify, or cancel an order when shipment cannot reasonably, safely, or lawfully be completed.

Restrictions may result from:

• Destination or jurisdiction restrictions;
• Carrier service limitations;
• Product availability;
• Payment-verification concerns;
• Fraud or security concerns;
• Incomplete customer information;
• Legal or regulatory restrictions;
• Operational or fulfillment limitations.

15. Bulk and Institutional Orders

Laboratories, academic institutions, biotechnology organizations, contract-research organizations, and other qualified U.S. customers seeking larger quantities or consolidated shipments may contact Kaizen Peptides before ordering.

Volume pricing, shipping arrangements, documentation, invoicing options, and other terms may be reviewed separately depending on the order.

16. Research-Use-Only Products

Products offered by Kaizen Peptides are supplied strictly for qualified laboratory research, analytical testing, scientific research, and in-vitro applications.

Customers are responsible for ensuring that products may be lawfully purchased, received, possessed, stored, handled, and used for their intended research purpose within the customer's applicable jurisdiction.

17. Policy Updates

Kaizen Peptides may revise this Shipping Policy to reflect changes in carrier services, rates, fulfillment procedures, delivery coverage, product availability, compliance requirements, or business operations.

The current version will be published on this page with an updated revision date.

18. Contact Kaizen Peptides

For shipping questions, tracking assistance, address corrections, delivery concerns, damaged-shipment reports, or questions regarding this policy, contact: